Ktrian Case Study
How KTRIAN Helped Maintain Scorecard KPIs for A VMS Supplier
About the Client – KTRIAN helped maintain VMS Scorecard KPIs for a Global Technology & Managed Solutions Service Provider.
Challenges
- Working on a VMS environment is known to be time-bound with limited submittal slots per open job order. Hence, the client was facing challenges to maintain their account scorecard for these critical metrics:
Time to Submit
Interview to Hire
Submissions to Positions
Selection Ratio
Submissions to Interview
Quality Of Hire
Assignment Completion
Sourcing Channel Cost & Efficiency
Vacancies Vs Positions Filled - Fill Rate
- The client wanted VMS support from a trusted partner that could make improvements on these key metrics and deliver high-volume submissions efficiently.
Solution
- The KTRIAN team allocated a small team of VMS-ready recruiters. Our recruiters sourced, screened, and submitted candidates on the VMS platform on behalf of the client.
- The Ktrian team kept the SLA intact to ensure that the KPIs were addressed and the scorecard maintained.
- With the limited onsite intervention from the client, the offshore KTRIAN team led the entire hiring process.
- Our responsiveness in achieving the primary metrics of time to submission and submissions to positions, assisted the client to improve their supplier performance ranking.
- We kept an agile approach to swiftly achieve the maximum fill rate for the open job orders.
Results & Key Metrics
The KTRIAN team started with a small batch of recruiters on the project. Looking at our performance of handling the volumes, minimizing lags and commitment to quality, a larger team of recruiters were requested to be dedicated to the client.
We have now been serving the client for a decade. They identify KTRIAN as their competent vendor for sustaining their VMS account in the Tier 1 category and keeping up with KPIs.
As of today, they are proud to refer to Ktrian as the most preferred VMS support solutions provider in the market.
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Disclaimer: This case study is under copyright of KTRIAN Solutions Private Limited. Information mentioned is factual and displayed under client-data confidentiality contract. For more specific information, you can reach out to [email protected]