KTRIAN Offshore Recruitment Process Outsourcing

Ktrian Case Study

How KTRIAN Helped Maintain Scorecard KPIs for A VMS Supplier

About the Client – KTRIAN helped maintain VMS Scorecard KPIs for a Global Technology & Managed Solutions Service Provider.

VMS Supplier


  • Working on a VMS environment is known to be time-bound with limited submittal slots per open job order. Hence, the client was facing challenges to maintain their account scorecard for these critical metrics:

Time to Submit

Interview to Hire

Submissions to Positions

Selection Ratio

Submissions to Interview

Quality Of Hire

Assignment Completion

Sourcing Channel Cost & Efficiency

Vacancies Vs Positions Filled - Fill Rate

  • The client wanted VMS support from a trusted partner that could make improvements on these key metrics and deliver high-volume submissions efficiently.


  • The KTRIAN team allocated a small team of VMS-ready recruiters. Our recruiters sourced, screened, and submitted candidates on the VMS platform on behalf of the client.
  • The Ktrian team kept the SLA intact to ensure that the KPIs were addressed and the scorecard maintained.
  • With the limited onsite intervention from the client, the offshore KTRIAN team led the entire hiring process.
  • Our responsiveness in achieving the primary metrics of time to submission and submissions to positions, assisted the client to improve their supplier performance ranking.
  • We kept an agile approach to swiftly achieve the maximum fill rate for the open job orders.

Results & Key Metrics

The KTRIAN team started with a small batch of recruiters on the project. Looking at our performance of handling the volumes, minimizing lags and commitment to quality, a larger team of recruiters were requested to be dedicated to the client.

We have now been serving the client for a decade. They identify KTRIAN as their competent vendor for sustaining their VMS account in the Tier 1 category and keeping up with KPIs.

As of today, they are proud to refer to Ktrian as the most preferred VMS support solutions provider in the market.

Outsource Your MSP and VMS Requirements Today!

Send This Case Study In My Inbox

Disclaimer: This case study is under copyright of KTRIAN Solutions Private Limited. Information mentioned is factual and displayed under client-data confidentiality contract. For more specific information, you can reach out to [email protected]